- Return Eligibility
- 1.1. We want you to be satisfied with your purchase. If you are not completely satisfied with your Wireless Earwax Remover Otoscope Tool, you may be eligible for a return.
- 1.2. To be eligible for a return, the product must be in its original packaging, unused, and in the same condition as received.
- Initiating a Return
- 2.1. To initiate a return, please contact our customer support team at [contact@email.com] within 14 days of receiving your order.
- 2.2. Provide your order number, a detailed reason for the return, and any supporting documentation or images if applicable.
- Return Process
- 3.1. Our customer support team will provide you with instructions on how to return the product.
- 3.2. Ensure the product is securely packaged and shipped back to the address provided by our customer support team.
- Refund Policy
- 4.1. Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
- 4.2. If approved, a refund will be processed to the original method of payment within a reasonable timeframe.
- 4.3. Refund processing times may vary depending on your financial institution.
- Return Shipping Costs
- 5.1. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- Exchanges
- 6.1. We currently do not offer direct exchanges. If you need a different product, please initiate a return and place a new order.
- Damaged or Defective Products
- 7.1. If your product arrives damaged or defective, please contact us immediately. Provide photos and a detailed description, and we will arrange for a replacement or refund.
- Cancellations
- 8.1. Cancellations are only possible before the order is processed. Once processed, please follow the return process.
- Contact Us
- 9.1. If you have any questions or concerns regarding returns and refunds, please contact us at [contact@email.com].
By purchasing on store.immtunit.com, you agree to the terms outlined in this Return & Refund Policy.